Fees & Appointment Information
Consultation & other fees
GP Consultation Fees
- Standard $90.00 ($38.20 Medicare rebate)
- Long $130.00 ($73.95 Medicare rebate)
- Extended $170.00 (108.85 Medicate rebate)
- GP Management Plans, Team Care arrangements, Health Assessments and Mental Health Treatment Plans may be $50 – $85 out of pocket.
Procedural fees will vary according to the type and complexity – please enquire prior to your appointment. These fees offer a Medicare rebate. Medical consumables used as part of your treatment may attract a separate fee. For your convenience we stock a wide range of travel and other vaccines – please ask reception for individual prices.
- Initial Consultation $120.00
- Subsequent Consultation $90.00
- Extended Consultation (1 hour) $145.00
- 30 Min 65.00
- 45 Min $85.00
- 1 hour $105.00
- 90 Min $145.00
- 1 Hour $100
- 50 Min $215 (If you have a GP Mental Health Care Plan you will get a Medicare rebate of $85.15)
- Couples Therapy: Initial $340.00
- Couples Therapy: Subsequent $300.00
Receptionists: Maree, Jenny & Carly are professional and dedicated to making your health and well-being a top priority. Please address any compliments, or complaints to Maree, our Practice Manager.
General Practitioners: Dr Alan Underwood is also consulting, and is available every afternoon, with later appointments on Monday. Dr Jane Habib specialises in Women's Health. Jane is each weekday from 8.30am.
Osteopaths: Dr Paul O’Keefe – Paul graduated from Victoria University. He has worked overseas, and has been an Osteopath in the North Melbourne area for the last 9 years. Paul has special interests in sports injuries and prevention. Dr Maddi Traeger – Madeline is committed to ensuring her patients are pain free and able to return to the activities they enjoy. Maddi has a particular interest in Osteopathy for bubs.
Pathologys: Our nurse Kerryn is available Monday, Tuesdays 9.30am – 3.30 pm for your convenience.
The practice is increasingly seeking to communicate with our patients via secure electronic means. This would include email / SMS health reminders, on-line appointment bookings, SMS appointment reminders and in the future patient uploading basic health information. To do this we need to ensure we have your email address, mobile phone number and of course your consent.
Booking an appointment
New Patients including women, men and children are welcome at Premier Health Partners. Consultations are by appointment only. Appointments can be booked via telephone (03) 9329 7077, or via our website. In cases of an urgent appointment, please call and we will assist where possible.
If you are unable to attend for a scheduled appointment, please contact us to cancel or change your appointment time. As a courtesy we send out appointment reminders to the mobile number on file and request a minimum of 24 hours notice if you are unable to attend.
We have high demand for appointments and many patients miss out on seeing the doctor of their choice or even obtaining an appointment at all. Late cancellation or failing to attend does not allow the appointment to be offered to someone else seeking treatment.
A fee may be charged for failure to attend or cancellation at short notice, less than 24 hours on the day (NB: this fee does not attract a Medicare rebate).
Complaints & feedback
We respect the right of the patient and ensure all complaints are dealt with in a timely manner.
This practice acknowledges that patient complaints are an important source of customer feedback.
Under the Health Services Act 1987 people with complaints should try to resolve them directly with the health service provider.
If a satisfactory outcome is not achieved then complaint can be directed to the Health Services Commissioner for action by calling 03 8601 5200.
Do you need a referral?
A referral is not required to access the services of our GP’s or Allied Health Professionals. Our Osteopaths do accept GP Care Plans and GP Mental Health Care Plans (Payment is required at the time of service and claim sent through to Medicare for overnight reimbursement).
- Monday - Friday 8.30am - 5.45 pm. (Dr Underwood works till 6.45 pm on Mondays)
- Monday & Wednesday 9.00 - 7.30 pm
- Tuesday 1.00 - 5.00 pm
- Thursday & Friday 9.00 - 4.00 pm
- Monday 2.00 - 7.00 pm
- Wednesday 12.00 - 7.00 pm
- Friday 8.30 - 11.30
Our policy is that payments are to be made on the day of consultation. Accepted payment methods include EFTPOS, credit card and cash.
The practice offers to send your claim on line direct to Medicare. If you have your bank details registered with Medicare, the rebate will be sent to your nominated bank account within 24 hours.
We also encourage our patients to register their bank account details with Medicare to allow for prompt reimbursement of the medicare rebate to the nominated bank account. Patients can register online at www.humanservices.gov.au/online or download a Medicare Bank Account details form.
If your doctor refers you to another doctor, a specialist, or for any investigative tests please ask about fees and other costs that may arise.
Privacy & confidentiality
Further information is available from the Office of the Australian Information Commissioner on 1300 363 992.