Clinic Information

New Patients including women, men and children are welcome and consultations are by appointment only.

Premier Health Partners

Premier Health Partners is a modern medical clinic comprising General Practitioners, Occupational Health, Osteopathy, Myotherapy and Clinical Pilates. 

We are at the edge of Melbourne CBD and in the heart of West Melbourne, North Melbourne and Docklands. 

EMAIL POLICY

Please be advised that during the COVID-19 pandemic, we have relaxed our email policy, as we have assessed that the security risks of email are outweighed by the benefits of reducing the need for patients to come to the clinic to collect documents.

If you prefer to not receive emails from us, please let us know. You will need to collect all scripts, referrals and other documents from our reception.

Otherwise, if your doctor offers to email a script, referral or other document to you during your consultation and you agree to us doing so, you will be deemed to have accepted the security risks associated with emails.

Please do not email us with requests for appointments or changes to appointments, unless you wish to cancel an appointment and our reception is closed.  Please telephone our reception on 93297077 in office hours.

Please note that our email service is not encrypted, and therefore we cannot guarantee the security of our email communications. There is a risk that emails and/or attachments could be read by someone other than the intended recipient (for example, as a result of widespread hacking, or because someone accesses your email account).

For this reason, we discourage health providers from sending emails to us with personal information about patients, and we discourage patients from sending emails to us with their own personal information.

However, in certain circumstances, we may agree to email you with a response to a query and/or with information or documentation that you have requested which does include your health information, provided that you have confirmed that you have considered and accepted the risks associated with email communications. Before we do so, we will need to verify your identity and your email address. We may also require you to email us confirming that you have considered and accepted the risks associated with email communications, or we may send you a link which is password protected.

 

Premier Health Partners - Patient Information Document

PATIENT REMINDERS

As part of our commitment to providing our patients with the best quality health care, we offer a reminder service.  This practice offers reminders for immunisations and pap smears.  If requested by the doctor, there may be other reminders sent to you.  Please advise your doctor and reception staff if you do not wish to participate in this reminder program.

 

COMPLAINT/FEEDBACK

All staff at Premier Health Partners are committed to providing the best health care for you.  Should you have any compliments or complaints, please address them to your health professional, or Jenny, our Practice Manager.

If you wish to make a complaint outside the clinic, you can contact the Commissioner at 10th Floor, 55 Swanston Street, Melbourne 3000.  Tel:  9655 5200

 

PRIVACY POLICY

Premier Health Partners are health providers in the private sector, bound by the National Privacy Principles.  As part of our commitment to providing quality health care, it is necessary for us to maintain files pertaining to your health.  The files contain the following type of information: Personal details, medical history, notes from previous consultations, referrals, and results.   The information held about you is provided by you or arises as a consequence of consultation.  Your medical file is handled with the utmost respect for your privacy.  The file will be accessed by your medical professional and, when necessary, another professional in the absence of your usual medical practitioner.  Our administrative staff may have to handle your file from time to time for administrative requirements.  All staff our bound by strict confidentiality requirements and it is condition of their employment that they are bound by these.   We will not release any or part of your history to a third party without your written consent.  However, we advise that there may be occasions where we will be required to release the details of your file irrespective of gaining your written consent.  This will occur where the law requires a disclosure, such as pursuant to a subpoena.   We advise that as a patient of this medical clinic you have the right to access any of the information we hold concerning you.

 


8 Wominjeka Walk

WEST MELBOURNE   VIC  3003

TEL: 9329 7077     FAX:  9329 8077

 

HOURS OF OPERATION:

Mon,Wed  8.30 am – 8.00 pm

Tues,Thurs, Fri  9.00 am –6.00 pm

Closed Sunday & Public Holidays

FEES:

GP:  Standard Consultation:  $90.00

Long Consultation ( more than 20 mins)  $130.00

Extended Consultation (more than 30 mins)  $160.00

Osteopathy:   Initial $115, review $90, Long $145


PAYMENT

Payment is required at time of consultation.  We offer EFTPOS and credit card facilities. Unfortunately we do not accept American Express or Diners cards.  HICAPS is available for allied health services, with on the spot rebates.   Medicare rebates are also available for GP services, through on line claiming.

OUR TEAM

Receptionists:  Maree, Jenny , Carly  & Jacob are professional and dedicated to making your health and wellbeing a top priority.  Please address any compliments, or complaints to Jenny, our Practice Manager.

General Practitioners Dr Alan Underwood consults every afternoon, except Thursday..  Dr Jane Habib consults every day from 8.30 am – 2.30 pm.

 

Osteopaths:  Dr Paul O’Keefe – Paul graduated from Victoria University.  He has worked overseas, and has been an Osteopath in the North Melbourne area for the last 12 years.  Paul has special interests in sports injuries and prevention.  

Myotherapist:  Daniel White consults Mondays and Wednesdays, and Friday mornings.

Pathology:   St Vincent’s Pathology are on site on Tuesday 9.00 – 3.00 pm.

 

APPOINTMENTS

Consultations are by appointment only.  Should you require an urgent appointment, we will endeavour to see you asap on the day. We would appreciate 24 hours notice if you are not able to keep your appointment.  This allows other patients on our waiting lists to be seen.  Please be prompt to your appointments so that you are able to have the maximum time with your practitioner.  We understand your time is important to you, and where possible we like to be on time.  However, there are times where this is not possible and we appreciate your understanding. Should there be a lengthy delay we will endeavour to contact you prior to your visit. You can now book on line for our GP, Osteopaths and Remedial Massage Therapists.  Visit www.premierhealthpartners.com.au for this service.

GENERAL PRACTITIONER HOME VISITS

The Home Visiting Doctor can be used when this office is closed.  This service will dispatch a doctor to your home.   This is an after- hours service only, and should not be used instead of your regular doctor. The number is 137425.   If you require a home visit during office hours, please call the clinic on 9329 7077. There is a charge for this service. In case of an emergency, please call 000 for an ambulance.

REPEAT/SCRIPT OR REFERRALS

A repeat script or referral can be organised via the Automed Connect App.   There is a charge of $25 each for this service

PRACTICE NURSE

Belinda Bradfield is our Practice Nurse. She is available to do Home Health Assessments for patients over 75 years of age.  She also is available to complete your chronic health care plants, and a cycle of care for patients who suffer Asthma and Diabetes.

CONTACTING YOUR HEALTH PROFESSIONAL/RESULTS

Doctors and Health Professionals at this centre can be contacted by telephone.   If they are consulting a message will be taken and passed on at the end of the session.  Of course in case of an emergency, calls will be dealt with immediately.  Please make an appointment to receive results of any investigations you may have had. Ie Pathology or Radiology.


Opening Hours

Family Doctors
Monday to Friday 8:30am-6pm

Allied Health Services
Monday & Wednesday 9am-8pm
Tuesday, Thursday, Friday 9am-5pm
Saturday 8:30am-1pm