Health Care Team

Our team are committed to providing you with professional, individualised health care so you can achieve your best health outcomes.

Dr Alan Underwood - General Practitioner

Dr Alan Underwood

Dr Alan Underwood is a General Practitioner with a wealth of experience. He joined Premier Health Partners in August 2014. Alan graduated from Monash University with honours in 1984.

He is thorough, caring and compassionate. Although he is adept in all areas of general practice, Alan has a particular interest in men’s health, paediatrics and mental health issues. His previous experience means he is happy to perform small procedures in the clinic. Alan can also advise on contraception, skin checks, travel vaccines and preventative health issues. He has been working as a General Practitioner for over 20 years. He consults in General Practice and previously at a clinic at the Royal Children’s Hospital.

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General Practitioner FAQs

  • Consultation fees

    GP Consultation Fees

    • Standard $85.00 ($38.20 Medicare rebate)
    • Long $125.00 ($73.95 Medicare rebate)
    • Extended $160.00 (108.85 Medicate rebate)
    • GP Management Plans, Team Care arrangements, Health Assessments and Mental Health Treatment Plans may be $50 – $85 out of pocket.

    Other Fees

    Treatment Room
    Procedural fees will vary according to the type and complexity – please enquire prior to your appointment. These fees offer a Medicare rebate. Medical consumables used as part of your treatment may attract a separate fee. For your convenience we stock a wide range of travel and other vaccines – please ask reception for individual prices.

  • Contacting your GP

    Doctors and Health Professionals at this centre can be contacted by telephone. If they are consulting a message will be taken and passed on at the end of the session. Of course in case of an emergency, calls will be dealt with immediately.

  • GP home visits

    The Home Visiting Doctor can be used when this office is closed. This service will dispatch a doctor to your home. This is an after hours service only, and should not be used instead of your regular doctor. The number is 137425. For a home visit in regular hours please call before 8.30am. There is a private (non-bulk-billed) fee of $250 for this service.

    In the case of an EMERGENCY, patients should dial 000 for an ambulance or call their local public hospital casualty department.

    Patients can access the 24 hour Emergency Department at Royal Melbourne Hospital (03) 9342 7009, The Alfred Hospital (03) 9076 2000 and the Epworth Hospital on (03) 9426 6324, or the Cabrini Health Emergency Department on (03) 9508 1500. Please note that out of pocket fees may apply.

  • Medical certificates

    Medical certificates are available and can be requested at the time of consultation with your doctor. Please note that Medical Certificates will not be back dated.

    If you require a special consideration certificate, please bring the necessary paperwork to your consultation.

  • Our Team

    Receptionists: Maree, Jenny & Carly are professional and dedicated to making your health and well-being a top priority. Please address any compliments, or complaints to Maree, our Practice Manager.

    General Practitioners: Dr Alan Underwood is also consulting, and is available every afternoon, with later appointments on Monday. Dr Jane Habib specialises in Women's Health. Jane is each weekday from 8.30am.

    Osteopaths: Dr Paul O’Keefe – Paul graduated from Victoria University. He has worked overseas, and has been an Osteopath in the North Melbourne area for the last 9 years. Paul has special interests in sports injuries and prevention. Dr Maddi Traeger – Madeline is committed to ensuring her patients are pain free and able to return to the activities they enjoy. Maddi has a particular interest in Osteopathy for bubs.

    Pathologys: Our nurse Kerryn is available Monday, Tuesdays 9.30am – 3.30 pm for your convenience.

  • Script repeats

    REPEAT PRESCRIPTION – ONLINE REQUEST

    THIS SERVICE IS ONLY AVAILABLE FOR PREMIER HEALTH PARTNER PATIENTS AND WHERE THE ORIGINAL SCRIPT WAS PROVIDED BY ONE OF OUR GPS AND THE PATIENT HAS BEEN SEEN BY A GP AT THE CLINIC WITHIN THE PAST 3 MONTHS.

    We also encourage our patients to register their bank account details with Medicare to allow for prompt reimbursement of the medicare rebate to the nominated bank account. Patients can register online at www.humanservices.gov.au/online or download a Medicare Bank Account details form.

    Please understand:
    Doctors require 48 hours notice to process a repeat prescription request.
    If you require the script sooner, please make appointment with a Doctor. Please phone 93297077.
    The fee for a repeat prescription has increased to $25.00. There are a number of clinical and administrative steps required for a repeat prescription. The fee is in recognition of this and is not refundable.
    A repeat prescription request does not guarantee that a script will be written for you.
    All requests are considered by a Doctor and a decision is then made as to whether this repeat request is appropriate for your health care needs.
    Repeat prescriptions for antidepressants, anti-anxiety medication or strong pain medication will not be provided using this service.
    Once the Doctor has approved your request you will be contacted and a fee of $25.00 will be applied. If the request is not approved you will also be notified and will be required to make an appointment for the prescription.

  • Test results

    Your doctor will advise when they expect your results to arrive at the practice. In most instances, advice of “normal” test results will be sent to you by SMS. We will also use SMS to advise a non-urgent appointment is required.

    In the event of a clinically significant result, you will be contacted as soon as possible to make a follow up appointment to discuss the results with your doctor.

    Please ensure that you advise us of any change to your contact details.

  • Appointment reminders

    The practice is increasingly seeking to communicate with our patients via secure electronic means. This would include email / SMS health reminders, on-line appointment bookings, SMS appointment reminders and in the future patient uploading basic health information. To do this we need to ensure we have your email address, mobile phone number and of course your consent.

  • Booking an appointment

    New Patients including women, men and children are welcome at Premier Health Partners. Consultations are by appointment only. Appointments can be booked via telephone (03) 9329 7077, or via our website. In cases of an urgent appointment, please call and we will assist where possible.

  • Cancellation policy

    If you are unable to attend for a scheduled appointment, please contact us to cancel or change your appointment time. As a courtesy we send out appointment reminders to the mobile number on file and request a minimum of 24 hours notice if you are unable to attend.

    We have high demand for appointments and many patients miss out on seeing the doctor of their choice or even obtaining an appointment at all. Late cancellation or failing to attend does not allow the appointment to be offered to someone else seeking treatment.

    A fee may be charged for failure to attend or cancellation at short notice, less than 24 hours on the day (NB: this fee does not attract a Medicare rebate).

  • Complaints & feedback

    We respect the right of the patient and ensure all complaints are dealt with in a timely manner.

    This practice acknowledges that patient complaints are an important source of customer feedback.

    Under the Health Services Act 1987 people with complaints should try to resolve them directly with the health service provider.

    If a satisfactory outcome is not achieved then complaint can be directed to the Health Services Commissioner for action by calling 03 8601 5200.

  • Do you need a referral?

    A referral is not required to access the services of our GP’s or Allied Health Professionals. Our Osteopaths and Psychologist do accept GP Care Plans and GP Mental Health Care Plans (Payment is required at the time of service and claim sent through to Medicare for overnight reimbursement).

  • Opening hours

    General Practitioners

    • Monday - Friday 8.30am - 5.45 pm. (Dr Underwood works till 6.45 pm on Mondays)

    Osteopaths

    • Monday & Wednesday 9.00 - 7.30 pm
    • Tuesday 1.00 - 5.00 pm
    • Thursday & Friday 9.00 - 4.00 pm
    • Saturday 8.30 - 11.00

    Myotherapist

    • Monday 2.00 - 7.00 pm
    • Wednesday 12.00 - 7.00 pm
    • Friday 8.30 - 11.30
    • Saturday 9.00 - 11.00

    Remedial Massage

    • Saturday 10.00 - 1.00 pm
  • Payment options

    Our policy is that payments are to be made on the day of consultation. Accepted payment methods include EFTPOS, credit card and cash.

    The practice offers to send your claim on line direct to Medicare. If you have your bank details registered with Medicare, the rebate will be sent to your nominated bank account within 24 hours.

    We also encourage our patients to register their bank account details with Medicare to allow for prompt reimbursement of the medicare rebate to the nominated bank account. Patients can register online at www.humanservices.gov.au/online or download a Medicare Bank Account details form.

    If your doctor refers you to another doctor, a specialist, or for any investigative tests please ask about fees and other costs that may arise.

  • Privacy & confidentiality

    We comply with Australian Government Legislation, ensuring that the privacy of our patients is maintained. Your privacy and confidentiality is of utmost importance to us. A copy of our Privacy Policy in available in the Clinic.

    Further information is available from the Office of the Australian Information Commissioner on 1300 363 992.